ServiceTitan - Integration
complete
AgencyAnalytics Team
- https://www.servicetitan.com/
- Software built for home and commercial contractors to keep all their service visits and construction projects up-to-date
Metrics:
- Leads
- Booked Jobs
- Sold Jobs
- Ran Jobs
- Total Cost
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David - AgencyAnalytics Team
complete
Jay Patel
in progress
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Daniel Mickelson
Jay Patel: hi! We actually just got a client that uses ServiceTitan and are so grateful AgencyAnalytics is building an integration. Is there any update on timing when this might be ready? Thanks again for your work on this.
Jay Patel
Daniel Mickelson: It should be out in the next 2-3 weeks.
David - AgencyAnalytics Team
Merged in a post:
Integration - ServiceTitan
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Michael Tesalona
Field Service Management Software
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Ryan Redding
David - AgencyAnalytics Team happy to help provide insight for our use case with the ST data
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Daniel Molina
ServiceTitan is used by a lot of Home Service contractors. This would be a huge PLUS to add it to the integration! Jason Shandy is right with all the cool stuff we can put into this platform. Currently, I have to go into ST and AA to get numbers to them. Being able to give them accurate ROI for all marketing campaigns would be a huge win!! I use CallCap to track numbers and it is expensive. It would cut that fee out because we are having to do double the work right now. I paid a dev team to use your API to grab data from CallCap into AA. I asked if I could do this for ServiceTitan and he said no. So this would be an answer to Prayer! 🙌
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Jason Shandy
We are SO excited about the fact that your team is listening to our HUGE need as a business! I actually use Agency Analytics & ServiceTitan both as an agency AND as the Director of Digital Marketing for Southern Air.
At Southern Air, we use ServiceTitan just as they describe it- as the "operating system" of our business. It handles everything- from routing the calls via ST generated phone numbers (for marketing purposes), to scheduling appointments, booking the actual job, dispatching the technicians, invoicing- everything.
Southern Air owns 47 individual home service businesses- roughly $400M in annual revenue. The primary KPIs we look at are "Booked Jobs", "Leads", all kinds of revenue and business unit data- there are just so many that it's hard to list. I imagine to really make this integration great you would need to connect all of the various metrics they make available via their API and then allow us to insert those data points as a widget (like I can for my Google Ads TOTAL COST). So we would just be able to go to the ServiceTitan integration widget in AA and then drag and drop whatever metrics from ST we need to see. Like BOOKED JOBS, SOLD JOBS, RAN JOBS, things like that.
We will THEN be needing to aggregate all of this data to be able to get a broader look at the company as a whole. So the ability to combine the data of the individual stores and compare it to others in whatever way we need to. Currently we use Power BI and it is just not working well. ServiceTitan has every piece of information about the business you need to know for us to be able to get a complete look. So if you connect ST completely and then make it possible for us to look at our accounts on an AGGREGATE LEVEL AND NOT JUST FROM A REPORTING PLATFORM BUT AN ACTUAL DASHBOARD- that's what we truly need the most.
Jay Patel
Hello everyone,
ServiceTitan seems to be a staple for a lot of industries but marketing agencies. I know you would have your own way of using it that suits your operations. I will need to make a case for this to be integrated into our system.
Would you be able to tell us through the Canny or via the intercom how you use ServiceTitan? What is your use case and which metrics and filters, you would like to see if it gets integrated?
If you are going to reply via intercom then you can contact David - AgencyAnalytics Team so he can take your inputs.
Thank you for your patience and help.
-Jay