Klaviyo - Additional Metrics - Attribution Setting
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Jarrett Webster
"Placed Order" is the number of orders placed within Shopify that Klaviyo pulls in based on orders within the system. There is also Ordered Products which accounts for quantities within specific orders and a few others related to Shopify such as refunds, etc. These do not account for attribution though, causing Placed Orders to not match.
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Jay Patel
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Jarrett Webster
Jay Patel: What does it mean that this has gone from in progress to open?
Jay Patel
Jarrett Webster: Hello Skyler, this was looked by the integrations team and found that Klaviyo is not able to deliver this. I have reported this to the senior team and see if we can have a workaround. We are also trying to get in touch with Klaviyo to get this resolved. Until then, we might have to keep this as an open ticket. Meanwhile we have released some other metrics which you might find it useful.
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Jarrett Webster
Jay Patel: Thanks for getting back to me. Do you know what other metrics were released?
I know other tools (Triple Whale for example) can pull the revenue attributed to email from Klaviyo (as opposed to just the overall revenue which is essentially the same as pulling revenue directly from shopify)
Jay Patel
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in progress